Data Privacy Statement

1 General
1.1 Obligation to protect data

1.1.1 AWB Abfallwirtschaftsbetriebe Köln GmbH, Maarweg 271, 50825 Cologne ("AWB“ or "we“), takes the protection of your data, and the statutory obligations serving that purpose, very seriously. 
The legal basis for the processing of personal data is

  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR),
  • the German data protection act of 14 January 2003 as amended on 30 June 2017 (BDSG).

1.1.2 As a user of the website you should note that you may in certain circumstances, via links on our website, reach other websites which are not operated by AWB but by third parties.

Such links are identifiable from a change in the address bar of your browser. AWB is not responsible for compliance with the statutory provisions for data protection and safe handling of your data on such websites, which are operated by third parties.

1.2. Purpose of data protection statement

In this data protection statement you will learn what personal data we collect, process and use (collectively "processing of data") on your visit to the website at ("website") and how we ensure that your data are protected when you use the website.

1.3. Responsible entity within the meaning of the data protection act

AWB Abfallwirtschaftsbetriebe Köln GmbH ("AWB“)
Maarweg 271
50825 Cologne

Tel: +49 (0) 221/9 22 22 24

Should you have questions about or suggestions for data protection, you will reach our company data protection officer at:

AWB Abfallwirtschaftsbetriebe Köln GmbH 
Mrs Sarah Richter-Busch
Maarweg 271
50679 Köln

Tel.: 02 21/5 47 33 40

2 Personal data

According to article 4 no 1 GDPR, personal data are any information relating to an identified or identifiable natural person. Such data may include name, date of birth or IP address.

3 Processing of data on the basis of your consent (article 6 (1) letter a), article 7 GDPR)
3.1. Accessing the website

It is in principle possible for you to access the website, for example to find out about the services offered by AWB, without having to disclose your identity, whether wholly or in part, to us or a third party.

In order to ensure the functionality of our website (section 4), however, a minimum amount of personal data is collected in anonymised form. This is necessary to make it possible to access the website.

No other processing of your data is done. We assume that by using the website you give your consent at the same time.

3.2 Use of other means of contact

It only becomes necessary for you to disclose your identity when you use other means of contact (e.g. telephone or email) to send us an enquiry or your application documents.

We are happy to receive any kind of your enquire regarding public toilets in Cologne through our customer service center. However, to proceed with your request, the following data are required:

  • Name,
  • Last Name,
  • E-mail (optional),
  • Address (Street, Street number, Postcode, City),
  • Phonenumber,
  • Request,
  • Billing address (if applicable).

3.3 Use of the feedback form

Any feedback you send using our feedback form will be anonymous. Should you wish us to make contact in response to your feedback, we will need the following data in order to deal with the matter you raise:

  • Name,
  • Telephone,
  • E-mail.

4 How our website functions

The website is supplied by a computer that specialises in the service (server), which automatically collects information every time the website is accessed and stores it in logfiles. The information is automatically transmitted by your browser unless you have configured your browser in such manner that the transmission of the information is suppressed. It is not possible for us to attribute the data gained in the logfiles about the visits made  to the website to a specific visitor to the website.  

AWB also does not combine these data with other data sources. The logfiles are designed to contain the following information:

  • IP, 
  • Record of protection users,
  • Date and time,
  • Pages accessed,
  • Protocols,
  • Status code,
  • Daa volume,
  • Referrer,
  • User agent,
  • Host name accessed.

The IP addresses are stored in anonymised form. For this purpose the last three digits are removed.

IPv6 addresses are also anonymised. Information on the record protection users is also anonymised after one day.

Error logs, which record faulty attempts to access websites, are deleted after seven days. Access via FTP is recorded in anonymised form and the data retained for 60 days.

5 Cookies

So-called cookies are used for the website. Cookies are small text files which are stored on your terminal by the website via your browser. Their purpose is to make the use of the website simpler for you. For example, we use cookies to make it easier for you to use the website or to be able to improve our services. The cookies used for this website do not contain any viruses and do not do any damage to your terminal.  Personal data are not stored in the cookies used for this website. 

You can prevent the use of cookies by making the appropriate settings in your browser. We must however point out that if you prohibit cookies you may possibly not be able to use all the functions offered on this website.

Below you will find a list of the various types of cookie which we are entitled to use for the website.

The website uses first-party cookies (which are set by the visited website itself) and third-party cookies (which are determined by a server that is outside the sphere of influence of our website). 

5.1 Functionality cookies (use of cookie displayed)

The cookie used for this website is a cookie which exists for longer than the duration of your visit. The cookie stores whether you have already consented to the use of cookies on our website. This is done in order to facilitate subsequent access. The primary purpose of this cookie is to increase user friendliness.  The cookie is deposited in your local storage unit and you can delete it manually at any time via the settings in your browser.

5.2 Analysis cookies (e.g. Google Analytics)

Analysis cookies collect information on your use of the website and enable us to optimise the website's functionality.  For example, they have the function of collecting statistical data on the use of the website, which can then be analysed with a view to improving the offering. 

In this way we can ascertain general (as opposed to individual) patterns of use of the website. 

We employ the information to analyse the traffic on the website, using the add-on  "_anonymizeIp()“ (see section 6.2.2).

5.3 Third-party cookies (e.g. Google Maps)

Third-party cookies are cookies which are placed by a different website from the one you are currently visiting. 

We use third-party cookies to display on a map the locations of AWB waste disposal services, such as locations of clothes recycling banks, hazardous substance trucks etc., which are inside the defined radius of a stated address.

6 Disclosure of personal data to third parties
6.1 Reasons for disclosure or transfer

6.1.1 AWB passes on your personal data in the context of contracted data processing (article 28 (1) GDPR to third parties if and insofar as it does not itself have the technical functionalities and knowledge. The scope of the transfer is restricted to the necessary minimum for the achievement of the purpose pursued by transmitting the data.

6.1.2 Our contracted processors are carefully selected, and regularly monitored in order to ensure that your data privacy continues to be protected. The contracted data processors are allowed to use the data exclusively for the purposes prescribed by us, and they are furthermore placed by us under a contractual obligation to handle your data exclusively in accordance with this data protection statement and the German data protection laws.

6.2 Use of Google Analytics

6.2.1 This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google")

Google Analytics utilises so-called "cookies", text files which are stored on your computer and make it possible for your use of the website to be analysed. 

The information generated by the Google cookie on your use of this website (including your IP address) is as a rule transmitted to a Google server in the USA and stored there. Under commission from us, Google will use this information in order to analyse your use of the website for us, compile reports on the website activities for us and perform other services related to the use of the website and the use of the internet. 

Google will also in certain cases transfer this information to third parties where this is required by law or where third parties process the data under commission from Google. Google will in no circumstances combine your data with other data of Google Inc. By using this website you agree to the processing by Google of the data collected about you in the manner described above and for the purpose specified above. 

You can prevent the storage of the cookies by means of the relevant setting on your browser software. We must however inform you that in this case you will possibly not be able to make full use of all the functions of the website.


6.2.2 In departure from the above text, which we have to stop applying due to the provisions of data protection law, we must however inform you that we use our website, in your interest, to improve the Google Analytics data protection by means of the add-on "_anonymizeIp()“.

In this case your IP address is first abbreviated by Google inside the member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases is the IP address abbreviated on a Google server in the USA. 

The abbreviation of the IP address ensures that it is not possible for the analysis of the use of our website to make a direct personal connection with an individual person.

Google Analytics is used on the basis of our legitimate interest in adjusting our website to demand and in carrying out statistical analysis and efficient marketing; also on the basis that our legitimate interests are not overridden by yours, article 6 (1) letter f) GDPR. 

6.2.3 Google will possibly transfer this information to third parties where this is prescribed by law or where third parties process the data under commission from Google.

Google will in no circumstances make a connection between your IP address and other data of Google Inc. We have concluded an agreement to this effect with Google as provider for contracted data processing.

6.2.4 You can prevent data collection by Google Analytics by clicking on the following link. This will place an opt-out cookie which will prevent future collection of your data on a visit to the website at prevent collection by Google Analytics. [Opt-out link for placement online]

Deactivate Google Analytics

Alternatively you can use an add-on to your browser to reject the placement of Google Analytics cookies. You will thus be exercising your right to object to the collection, processing and use of data by Google Analytics with effect for the future. 

For this purpose you can install the deactivation add-on for Google Analytics browsers. You will thus prevent Google Analytics from storing information on your website visits. 

Further information and notes on the downloading and installation of this deactivation add-on can be found at:

6.3 Use of Google Maps

This website uses Google Maps to present geographical information in visual form or to enable you to make a search on the website. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

By using this website you agree to the collection, processing and use –  by Google, one of its agents or third-party providers – of the data that was collected automatically or entered by you.

The privacy conditions for the use of Google Maps can be found here: Terms of Service and Privacy Policy.

7 Your rights
7.1 Right to information

You have the right at any time, on request, to obtain information about the personal data concerning you and processed by us within the scope laid down in article 15 GDPR. 

For this purpose you can make a request by post or email to the address given above.

7.2 Right to correction of inaccurate data

Under article 16 GDPR you have the right to obtain from us without undue delay the correction of inaccurate personal data concerning you, should the data be inaccurate.

For this purpose please make use of the contact addresses given above.

7.3 Right to deletion

You have the right to obtain from us the deletion of the personal data concerning you subject to the conditions defined in article 17 GDPR. 

These conditions provide in particular for a right to deletion if

  • the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; 
  • in cases of unlawful processing, 
  • an objection has been lodged, 
  • there exists an obligation to delete under Union or Member State law to which we are subject. 

You will also find information on the duration of data storage in section 11 of this data protection statement. 

In order to exercise your aforesaid right, please make use of the contact addresses given above.

7.4 Right to restriction of processing

You have the right to obtain from us restriction of processing in accordance with the provisions of article 18 GDPR. 

This right applies in particular if

  • the accuracy of the personal data is contested between the user and us for the period required for the verification of the accuracy;
  • and in the case that the user, where he or she is entitled to deletion, requests restricted processing instead of deletion; 
  • further for the case that the data are no longer necessary for the purposes pursued by us, but the user requires them for establishment, exercise or defence of legal claims; and 
  • if the successful lodging of an objection is still disputed between us and the user. 

In order to exercise your aforesaid right, please make use of the contact addresses given above.

7.5 Right to data portability

You have the right to receive from us the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format, as provided for in article 20 GDPR. In order to exercise your aforesaid right, please make use of the contact addresses given above.

7.6 Right to object

Under article 21 GDPR you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6 (1). 

We will then cease to process your personal data unless

  • we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or 
  • the processing serves the purpose of establishment, exercise or defence of legal claims.

7.7 Right to lodge complaints

You also have the right to lodge complaints with the responsible supervisory authority. 
The responsible supervisory authority is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Postfach 20 04 44 
40102 Düsseldorf 


Kavalleriestrasse 2-4 
40213 Düsseldorf 

Telephone: 02 11/38 42 40

8 Amendments to this data protection statement

The current version of this data protection statement is always accessible at:

Effective: 25 May 2018